Your Casino Best Practices shared for guest service...
Measure, Manage & Train!

About Us We specialize in improving casino customer service…

Casino Improvement To measure what matters you need defined & measureable service standards…

Casino Reputation Guests trust online reviews more than your ads!  Your casino reputation maters…


Welcome to Casino Customer Service. As casino consultants we specialize in helping casinos measure, manage and train their associates. From casino mystery shopping & casino reputation reports to customer service training!  We make it fun and easy! If you are like most casino managers and executives you know that the answer to increased competition is excellent customer service. It doesn’t matter if you call them guests or visitors or friends we all know that they are the ones that pay the bills and we need to do what we can to insure that they have a great experience on our property and look forward to their next visit. We have been consulting casinos and resorts with all of their guest service measurement and improvement needs for over 20 years. We specialize in providing fun and an educational participant centered casino customer service training. We know that customer service is too important to be left to chance. You want people that are specialists in the casino business helping your team improve. We invite you to take a few minutes and tour the site. Email us with any questions or comments you may have! We look forward to putting our proven guest service improvement process to work for you! Thank you and enjoy your visit!

Latest News & Articles

Dec. 21, 2014 It’s Crunch Time for the 12 Days of Re-Giftmas

Dec. 18, 2014 Santa Needs Help With the 12 Days of Re-Giftmas

Dec. 15, 2014 For 12 Days of Re-Giftmas — Spread Joy and Laughter

Dec. 12, 2014 Three 12 Days of Re-Giftmas Ideas Shared

Dec. 11, 2014 It’s Here!  The 12 Days of Re-Giftmas Has Begun

Dec. 10, 20124 Come On — Don’t Be A Re-Giftmas Grinch

Dec. 10, 2014 The 5 Rules of Re-Giftmas

Dec. 7, 2014 Read All About It!  12 Days of Re-Giftmas!

Dec. 5, 2014 Let’s Hear It for 12 Days of Re-Giftmas!  It’s Coming Soon to You!

Nov. 19, 2014 Casino Marketing, Casino Mystery Shopping, Casino Training – Take the ‘World Hello Day” Challenge

Oct. 15, 2014 Zombie Guest Rants Drive Customers to Competing Casinos

Oct. 10, 2014 Zombie Apocalypse – Learn How to Survive and Thrive

Oct. 2, 2014 Casino Customer Service Lessons from An iPhone6 Purchase

Sept. 30, 2014 Read About These Reasons for Real-Time Customer Feedback At Your Casino

Sept. 25, 2014 Comment Cards Are the Dinosaurs of Casino Customer Feedback Because They Lack Real-Time Guest Input

Aug. 27, 2014 You May Not Know the 2 Secrets & 3 Solutions to Your Casino’s Success

Aug. 19, 2014 Last Week, I Sent Out This Little Quiz

Aug. 14, 2014 Learn from This Google Blunder Quiz

Aug. 12, 2014 Social Sabotage Risk Factors

Aug. 11, 2014 Social Sabotage — The Silent Casino Killer

Aug. 5, 2014 Negative Review Epidemic Solution — Real-Time Casino Customer Feedback

June 30, 2014 Casino Competition in Overdrive:  The Stench of the Saturated, Rotting  Casino Industry in the United States

June 18, 2014 Combine Casino Customer Service Training, Casino Customer Service Culture to Achieve Success.  Read More in Our Newsletter.

June 5, 2014 Learn the Secrets — Watch Our New Casino Customer Service Video

May 30, 2014 Casino Customer Service Training Benefit – Long Shelf Life for Positive Guest Memories

May 29, 2014 Three Good Reasons NOT to Read Our Casino Customer Service Newsletter

May 16, 2014 Benefits of Casino Customer Service Training Help Turn Your Property Into Casino of Choice

May 8, 2014 Casino Train the Trainer Program Has  Unexpected Benefit – It’s Life Changing

April 15, 2014 Casino Customer Service and Casino Customer Service Training Are the Best Long-Term Options for Gaming Properties’ Survival

April 7, 2014 Casino Customer Service Training and Casino Customer Service Help Properties Survive Brutal Casino Competition – Did Bloomberg Businessweek Get It Right?

April 3, 2014 Casino Customer Service Culture – Everyone Wants It and It Can Be Achieved With Guiding Principles and Commitment

March 28, 2014 Casino Customer Service Excellence Helps Casinos Stand Out and Compete

March 26, 2014 Casino Train the Trainer Program Reveals 3 Secrets to Casino Training

March 5, 2014 Will Your Casino Restaurant Menu Appear in Google Searches?

March 3,2014 Take Control of the Casino Reputation for Your Property

Feb. 25, 2014 Casino Reputation Management – Is Your Casino Getting Scroogled?

Feb. 20, 2014 Casino Consultants Release Video That Outlines Innovative Ways Casino Marketing Executives Can Take Control of Online Reviews

Feb. 12, 2014 Casino SEO Is Dead, Casino Reviews in Search Results, Real Time Casino Customer Feedback — Read All About It in Our Newsletter

Feb. 10, 2014 Casino Consultants Reveal Yelp and Yahoo Deal Will Significantly Impact Casino Customer Service Training

Feb. 5, 2014 How Does My Casino Get More Positive Casino Reviews On Yelp, Google+ and TripAdvisor?

Feb. 4, 2014 Casino SEO Is Dead!

Feb. 3, 2014 Four Casino Lessons Every Property Needs to Learn from Last Night’s Super Bowl

Jan. 22, 2014 How Do You Create Great Casino Customer Service?  Read About It in Our New and Improved Newsletter

Jan. 16, 2014 How Do You Create Great Casino Customer Service?  Our Interactive Image Offers Answers

Jan. 15, 2014  How Do You Create Great Casino Customer Service?

Jan. 7, 2014 Building A Good Casino Reputation

Dec. 31, 2013 Casino Consultants ask: What Mistakes Will You Make in 2014?

Dec. 11, 2013 Casino Customer Service Standards, Team Development Highlighted In Our Newsletter

Nov. 12, 2013 Casino Training Ideas, Mistakes and Failures Are Explored in Our Newsletter This Week

Nov. 7, 2013 Make the Most of Your Casino Training By Choosing the Right Facilitator

Nov. 7, 2013 Casino Training That Fails — 5 Surefire Ways to Ruin Casino Employee Training Announced By Robinson & Associates, Inc.

Oct. 29, 2013 Casino Training, Competition and Service — It’s All Here in Our Newsletter

Oct. 16, 2013 Read About Great Casino Customer Service in Our Newsletter

Oct. 14, 2013 Important Casino Training Tips & Thoughts

Oct. 11, 2013 Casino Training – Are You Maximizing the Investment You’ve Made in Training?

Oct. 2, 2013 Casino Employees Must Be Advocates for the Property — Plus More in Our Newsletter

Sept. 18, 2013 Casino Secret Shop Results – Our Newsletter Urges Casinos Not to Use Them As A Weapon

Sept. 14, 2013 Casino Secret Shops Explored in Interactive Image

Sept. 13, 2013 Casino Secret Shops – Making the Most of Your Report

Sept. 5, 2013 Stellar Casino Customer Service Is Critical During Times of Intense Competition – Read More in Our Newsletter

Sept. 3, 2013 Second Edition of Casino Customer Service Book “Gaming Guest Service from A to Z” Now Available As An Ebook

Aug. 29, 2013 Casino Reputation in Age of Instant Communications

Aug. 28, 2013 Is Your Casino Reputation Worth $40?

Aug. 23, 2013 Casino Reviews Often Dictate Customer Behavior — Learn More With Our Interactive Image

Aug. 22, 2013 Casino Reviews — Everyone Has An Opinion and They’re Telling Everybody

Aug. 20, 2013 Amazing Casino Customer Service Training Is Critically Important — Read About It In Our Newsletter

Aug. 15, 2013 Casino Consultants Explore Service Consistency in Our Newest Interactive Image.

Aug. 14, 2013 Casino Consultant Praises Consistency in Guest Service

Aug. 9, 2013 Learn More About Casino Training, Casino Competition and Casino Best Practices in Our Newsletter

Aug. 8, 2013 Casino Customer Service Training, Casino Competition, Casino Best Practices Explored in Newsletter By Robinson & Associates, Inc.

Aug. 6, 2013 Casino Competition Explored in Interactive Image

Aug. 5, 2013 Casino Competition Ramps Up in 2013 — As Predicted

July 30, 2013 Casino Best Practices Interactive Image

July 29, 2013 Casino Best Practices Lead Way to Great Guest Service

July 23, 2013 Casino Customer Service Highlighted in Interactive Image

July 22, 2013 Read Our Casino Customer Service Solutions Newsletter

July 22, 2013 Casino Customer Service Is Answer to Fierce Casino Competition

July 16, 2013 Casino Customer Service Training Interactive Image

July 15, 2013 Casino Customer Service Training Must Be Fun, Exciting

July 9, 2013 Casino Mystery Shopping:  No Real-Time Casino Customer Feedback

July 8, 2013 Casino Mystery Shopping:  What Is the Alternative?

July 5, 2013 Casino Mystery Shopping Alternative Interactive Image

July 3, 2013 Casino Consultant Endorses Endless Circle of Creating Advocates

July 2, 2013 Negative Casino Reviews Offer Opportunity to Improve

July 2, 2013 Casino Consultant:  This Is the Age of the Customer

July 1, 2013 Casino Consultant Newsletter Delves Into Casino Customer Service

July 1, 2013 Casino Reviews, Casino Reputation Studied in New Infographic

June 28, 2013 Casino Reputation — An Amazing Value

June 21, 2013 Casino Customer Service Blog Debuts Right Here!

June 20, 2013 Casino Reputation Is Explained in Interactive Image

June 19, 2013 Casino Reviews and Reputation:  YouTube Is Getting in On the Act

June 19, 2013 Casino Reviews Create Casino Reputation — The Good, The Bad & The Ugly

June 19, 2013 Casino “Train the Trainer” — An Intense, Life-Changing Experience

May 29, 2013 Casinos’ Reputation Can Be Seriously Damaged When Negative Internet Reviews Lower Their Search Engine Rankings, Robinson & Associates Announced Today in Special Report

May 23, 2013 Amy’s Baking Co. Offers Business Lessons, Robinson & Associates Disclosed Today As It Also Announced A New Hospitality Training Tool

May 16, 2013 Casino Journal Magazine Just Published 5 Customer Service Lessons Learned On A Disney Cruise Column by Casino Consultant Martin R. Baird

May 15, 2013 Casino Customer Service Training With An Unexpected Benefit – It’s Life Changing

May 8, 2013 Significance of Casino Reputation, Low Respect for Casino Advertising Are Topics Explored in This Week’s ‘Casino Customer Service Solutions, Tactics and More’

May 2, 2013 Casinos in Indiana, Wisconsin and Michigan Must Prepare for Illinois Melee, Announces

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