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Measure, Manage & Train!

I’ve recently been asked to help some people improve speaking skills.  To further improve the presentation skills training we provide, I created this very simple 4 question survey to find out more about what people think of public speaking and giving presentations.

TAKE IT HERE

It should only take 2 minutes to share your thoughts!  CLICK HERE

Thank you for your help.

I have one more thing to ask … please share the survey with others.  We really want to know what people think about public speaking.  Each person helps us be prepared to help more people be comfortable and confident in front of a group of people.

THANK YOU!

Presentation skills tips

Improving One’s Speaking Skills Is Crucial for Executives and Managers

Casino executives and senior managers are expected to have a multitude of skills.  More than I care to list here.  But there is one skill that eludes many of them – how to make a presentation.

They shouldn’t feel badly about this.  They have lots of company.   Most people fear standing in front of other people and giving a presentation.  They fear giving a speech more than they fear death.  They get sweaty palms at the mere thought of doing a presentation or even being in charge of a small meeting.

These fears can be overcome with proper training.  Indeed, they must because casino executives and the properties they work for have much to gain from effective presentations.  Being able to present information and speak to groups ranging from seven direct reports to 70 people at a departmental meeting is critical.  It is vital to the overall success of both the presenter, that person’s department and, ultimately, the casino.

Marty

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

“3 Ways to Make Learning Stick,” Human Resources Track,  Wednesday, April 1, at  2 p.m. at NIGA Trade Show 2015

Come to our NIGA Trade Show 2015 presentation and see how the learning process involved in casino customer service training can be rearranged to save time, save money and improve retention.  We will show how this works with a demonstration of our Orientation 2.0.  That’s right, this process — which we call PRE Learning — can even be used for employee orientation.  It can be used in many areas of casino operations when training and learning are needed.

Watch the video on this page or click here.  We hope to see you at the San Diego Convention Center!

 

Think for a moment what it was like when you were in school.  You came to class and teachers lectured.  They spent the entire time telling you everything they thought you needed to know about the subject.  At the end of these long, tedious and often boring lectures, teachers assigned tasks and homework to be completed before the next class.

That is the same model that most training blindly follows today.  Facilitators start with a long lecture and then ask people to break into groups and do projects or activities.

Researchers at M.I.T. and Harvard University are finding that the order of lecture, homework, activity and repeat is not a good way to facilitate learning.  They are discovering that there is a better way — actually, a better order for learning — and we will share that with you.

Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

As promised, we have released a presentation skills video.  Here it is and it goes right to the heart of acquiring good presentation skills by revealing the number one mistake people make when they give a presentation or speak in public.

Just click on the video below and watch and learn.

Or just click here.

Remember, this is the top mistake.  Conquer it and you have made significant progress.

 

Giving a presentation is a skill.  The problem is most people are so freaked out about public speaking or delivering a presentation that they never learn the presentation skills they need to be successful long term.

Getting over the nervous and gaining the needed confidence doesn’t happen by accident.  It takes presentation skills training – not just any training.  The trainer should help you understand the Socratic method and lead you to the realization that great presenters ask questions to engage and inspire participants. People who present exceptionally well don’t have an audience – they have participants who are engaged in the presentation.

In the simplest of terms, Plutarch had the answer 2,000 years ago.  He said, “The mind is not a vessel that needs filling but wood that needs igniting.”

Making a memorable presentation is NOT about trying to shove as much stuff into people’s heads as you can.  It more about igniting their imagination and interest.  Making great presentations is  critical element of customer service and it’s often overlooked or, perhaps more accurately, avoided.

If you range from nervous to terrified about giving a presentation, don’t feel bad.  Jimmy Stewart, Johnny Carson and John F. Kennedy all had a fear of public speaking.  And these are people who made a living out of speaking and entertaining.  If you feel you are in good company, there is a way to overcoming the fear.  Presentations skills training will get you there.

Marty

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 Trade Show

Join us at the NIGA Trade Show and see how to make casino customer service training at your casino stick.  This isn’t the same old, same old training workshop.  What do you know about PRE Learning?  What do you know about the proper order of learning?  Watch learning get turned on its head (to your benefit)!

PRE Learning

Our presentation will focus on PRE Learning.  PRE Learning replaces the “blah blah blah blah blah” of traditional learning with a fun, interactive, engaging and multi-sensory experience while also eliminating traditional learning “dis-order.”  By putting the learning process in the right order, training participants walk in prepared to engage, apply and assimilate the new information they receive that day.

Because they work with prepared participants, trainers can focus on areas where improvement is needed.  Pre Learning helps trainers identify participants’ strengths and weaknesses before training even starts.  Because they are prepared to learn, participants can actually look forward to their training.

PRE Learning  is a method, a system and a proven FORMULA  designed to … reduce training costs, cut training time and increase learner retention.

PRE Learning also provides real-time data for casino leadership that can be used as a management tool to identify trends about learning as well as participation in training.

PRE Learning is the perfect enhancement to any area of training or even orientation.

See you at the San Diego Convention Center!  Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

 

 

 

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 TRADE SHOW

We are thrilled to introduce a new way of learning at the upcoming NIGA Trade Show.  It involves the order in which learning occurs and turns everything you know about training on its head.

Watch the video on this page or click here.  We hope to see you at the San Diego Convention Center!

You may think you know everything there is to know about teaching, how people learn and how all that rolls into training.  Well, we have discovered there is a great deal to learn.  New information from Harvard and MIT research could have a significant impact on how you train your employees and what they take away from their training.  It wouldn’t have been possible to pass this information along to you only a couple of years ago but we can now and that is exactly what we will do at NIGA.

If you want to save money, reduce training time and increase retention, then our presentation is perfect for you.  Mark your calendar!

Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.

 

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

Presentation Skills Video Will Be Released Soon By Robinson & Associates, Inc.

Suddenly, you realize that you need presentation skills training.  The boss just told you that you will be expected to give a presentation next week and your panic was instantaneous!  You don’t know how to do a presentation.  You aren’t used to it.  It’s not one of those skills you can just pull out of your bag of tricks.

Presentation skills training

Presentation Skills Are One of Many Talents Executives Are Expected to Have

We are working on a presentation skills video that will help managers avoid this nightmare scenario. All managers and senior executives are expected to have a multitude of skills and speaking skills is one of them.  Here’s the good news – everyone can learn to be a skilled presenter and our video will help get you there.

There’s even more good news.  There are also benefits to your casino.  Presentation skills are one of the most important skills to possess in the age of information, and casinos should want their managers to do well in this area.  Public speaking development should be part of the property’s strategic business plan.  A high-quality presentation skills program will increase employees’ motivation, self-image and confidence while also sharpening their organization, planning and communication skills.  Those are exceptional employees in my book, and every casino should want to have staff members with those qualities.  It can give the casino a leg up on competitors that don’t appreciate the value of  presentation development.

Delivering an effective presentation is not a luxury, it’s a necessity.  Casino managers need to be comfortable sharing ideas and information in a way that creates buy-in and enthusiasm.  Casinos that offer their managers presentation skills training visibly demonstrate that they value their employees.

Stay tuned.  Our presentation skills video will be released in the next few days and it will be FREE!

Marty

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

Pre Learning Logo

 

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 Trade Show

At the 2015 NIGA Trade Show, we will be all over the topic of casino customer service training but in a new way.

Ready to reduce training time and increase retention by correcting this costly learning “dis-order”?  Watch This

3 ways to make training stick!  Once again, we are so proud to share how to improve your training results at the NIGA Trade Show.  Our  presentation will be at 2 p.m. Wednesday, April 1.  LEARN MORE

Our presentation will focus on PRE Learning.  PRE Learning replaces the “blah blah blah blah blah” of traditional learning with a fun, interactive, engaging and multi-sensory experience while also eliminating traditional learning “dis-order.”  By putting the learning process in the right order, training participants walk in prepared to engage, apply and assimilate the new information they receive that day.

Because they work with prepared participants, trainers can focus on areas where improvement is needed.  Pre Learning helps trainers identify participants’ strengths and weaknesses before training even starts.  Because they are prepared to learn, participants can actually look forward to their training.

PRE Learning builds enthusiasm and engagement among employees and can even give them a sense of ownership in their skills and performance.

Time is money.  By reducing training time, PRE Learning saves casinos money and can improve their financial performance.

Marty

Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

OK, so this is a little late, but it’s still January!  Here are my thoughts and casino predictions for 2015 and the gaming industry.

2015

Last year was a catastrophic year for gaming in Atlantic City and other markets that were ravaged by intense competition and a consistently slow economy.  Years ago, I wrote about what I saw as the end of “build it and they will come.”  Well, 2014 proved that out.

So what is going to happen in 2015?

The good news is that, as I see it, the economy is flatish and that means people will soon start to feel like they can have a little fun again.  This attitude will also be supported by lower unemployment rates and people feeling better when they have a job and steady income.  Those are both great news for all casinos because when people have money, they want to spend it!

This also means that people will take a risk and hope to have a life-changing event at a casino.

The other positive news is the plunge in oil prices.  That means cheap gas!  (Or what passes for cheap gas these days.)  For those of you that have casinos a little off the beaten path, it will only cost a few extra dollars to get to your property.  This likely will translate into more visits to your property.

Unfortunately, the world is in a state of turmoil.  Oil prices could be WILDLY volatile.  All it would take is one incident any place in the world and prices could go through the roof.

What does all this mean?  It means you need to take advantage of these situations now.

Competition in 2015

In 2015, Casinos Will Need to Think Smarter to Meet Even Greater Competition and the Demands of Customers

On the other side of the coin, we see casino leadership pushing all departments to do more with less.  Thus, some people are making questionable decisions.  Cutting marketing to save money just leads to fewer guests and less revenue.  (It becomes a self-fulfilling prophecy.)  The really bad news is that we see casinos doing the same thing with training.  This leads to lower levels of service execution and that gives your competition an opportunity to acquire your guests.

Speaking of competition, 2015 will be the most competitive year in gaming history in the U.S. and around the world.  As more and more markets have gaming options, guests will require more to earn their business.  States are behind the curve and are trying to catch a falling knife by adding casinos to reduce state debt.  It’s too late.  They are cannibalizing other casinos and not expanding the player pool.

FYI – This is great for players because they can demand better customer service and more generous offers.  But that will put immense pressure on casinos to operate at a higher level!

Successful casinos in 2015 will work smarter and find ways to do more.  They will not just make across-the-board cuts.  Instead, they will identify areas that didn’t perform and reduce them while working to find new ways to do important tasks better with less cost.  (By the way – Any day now, we’ll announce a way to reduce training costs.  No, it’s not staff reductions.  It’s a learning “dis-order” that negatively affects training.)

Well, those are my amazing thoughts for 2015!

Take a moment and share your thoughts.  What do you see happening this year?

Marty

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES, INC.:
Lydia Baird
lbaird@raresults.com

 

 

All 12 Just for You…



Bring on the FUN!

Open Your 12 Days Here

To all the people who “Paid It Forward” this week … GREAT Job!It’s great that you are thinking of others and making their day a little better. Take 5 minutes today and do something for someone just for the fun of it. If you’re like me, you’ll love the way it feels and might even find the time to do it again because it felt so GREAT.

Thank you for being a

Re-Giftmas SUPER Star!

Get all 12 Re-Giftmas ideas. If nothing else, share them with a few friends. Maybe they’ll be able to make someone’s day a little brighter.

CLICK HERE

Now that you have it SHARE IT!

SHARE the joy!

Make today special and wonderful for someone else just because you can!  It’s not difficult.  It can be something as simple as giving that stressed person in front of you a smile.
No Grinches Allowed!Click on the “12 Days of Re-Giftmas” infographic above and learn all about the Grinch

Have a wonderful time with family and friends.

Be thankful and grateful.

To an amazing 2015!

 

 

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Help the big guy out… Santa needs



Santa came and asked for a little help…

Can you help the big guy out?

Santa came to our house last night and he asked me for a little help.  He explained that with everything going on in the world these days, he needs a hand.  Not a hand out, a hand up!He said that with all the insanity going on, people have missed out on the simple things like Love and Patience.  So we decided to share some with you.  Please re-gift it.

Be a Re-Giftmas SUPER Star!

Want some ideas? Or maybe just a brief mental break?

CLICK HERE

Now that you have it SHARE IT!

Yes, we want you to share this with all the people you know!  Put it on LinkedIn, Facebook, Instagram — any place that will help spread the word and the joy!

Did you ever wonder why Santa enters everyone’s house and he is never charged with breaking and entering? 
No Grinches Allowed!Click on the “12 Days of Re-Giftmas” infographic above and learn all about the Grinch

 

Rule #1 above is your clue that these are simple, enjoyable rules.Click on the image and get all five.

Go for it and have fun, joy and maybe a few smiles  with the

“12 Days of Re-Giftmas”

 

 

FOLLOW ON FACEBOOK

FOLLOW ON TWITTER

FOLLOW ON INSTAGRAM


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