Welcome to Casino Customer Service. As casino consultants we specialize in helping casinos measure, manage and train their associates. From casino mystery shopping & casino reputation reports to customer service training! We make it fun and easy!
If you are like most casino managers and executives you know that the answer to increased competition is excellent customer service. It doesn’t matter if you call them guests or visitors or friends we all know that they are the ones that pay the bills and we need to do what we can to insure that they have a great experience on our property and look forward to their next visit.
We have been consulting casinos and resorts with all of their guest service measurement and improvement needs for over 20 years. We specialize in providing fun and an educational participant centered casino customer service training.
We know that customer service is too important to be left to chance. You want people that are specialists in the casino business helping your team improve.
We invite you to take a few minutes and tour the site. Email us with any questions or comments you may have!
We look forward to putting our proven guest service improvement process to work for you!
Thank you and enjoy your visit!
Latest News & Articles
Aug. 27, 2014 You May Not Know the 2 Secrets & 3 Solutions to Your Casino’s Success
Aug. 19, 2014 Last Week, I Sent Out This Little Quiz
Aug. 14, 2014 Learn from This Google Blunder Quiz
Aug. 12, 2014 Social Sabotage Risk Factors
Aug. 11, 2014 Social Sabotage — The Silent Casino Killer
Aug. 5, 2014 Negative Review Epidemic Solution — Real-Time Casino Customer Feedback
June 30, 2014 Casino Competition in Overdrive: The Stench of the Saturated, Rotting Casino Industry in the United States
June 25, 2014 Casino Customer Service Training, New Head of Client Service — It’s All Covered in Our Latest Newsletter
June 18, 2014 Hello, Casino Customer Service World, I’m Chris Rubacha
June 18, 2014 Combine Casino Customer Service Training, Casino Customer Service Culture to Achieve Success. Read More in Our Newsletter.
June 5, 2014 Learn the Secrets — Watch Our New Casino Customer Service Video
May 30, 2014 Casino Customer Service Training Benefit – Long Shelf Life for Positive Guest Memories
May 29, 2014 Three Good Reasons NOT to Read Our Casino Customer Service Newsletter
May 16, 2014 Benefits of Casino Customer Service Training Help Turn Your Property Into Casino of Choice
May 8, 2014 Casino Train the Trainer Program Has Unexpected Benefit – It’s Life Changing
April 15, 2014 Casino Customer Service and Casino Customer Service Training Are the Best Long-Term Options for Gaming Properties’ Survival
April 7, 2014 Casino Customer Service Training and Casino Customer Service Help Properties Survive Brutal Casino Competition – Did Bloomberg Businessweek Get It Right?
April 3, 2014 Casino Customer Service Culture – Everyone Wants It and It Can Be Achieved With Guiding Principles and Commitment
March 28, 2014 Casino Customer Service Excellence Helps Casinos Stand Out and Compete
March 26, 2014 Casino Train the Trainer Program Reveals 3 Secrets to Casino Training
March 5, 2014 Will Your Casino Restaurant Menu Appear in Google Searches?
March 3,2014 Take Control of the Casino Reputation for Your Property
Feb. 25, 2014 Casino Reputation Management – Is Your Casino Getting Scroogled?
Feb. 20, 2014 Casino Consultants Release Video That Outlines Innovative Ways Casino Marketing Executives Can Take Control of Online Reviews
Feb. 12, 2014 Casino SEO Is Dead, Casino Reviews in Search Results, Real Time Casino Customer Feedback — Read All About It in Our Newsletter
Feb. 10, 2014 Casino Consultants Reveal Yelp and Yahoo Deal Will Significantly Impact Casino Customer Service Training
Feb. 5, 2014 How Does My Casino Get More Positive Casino Reviews On Yelp, Google+ and TripAdvisor?
Feb. 4, 2014 Casino SEO Is Dead!
Feb. 3, 2014 Four Casino Lessons Every Property Needs to Learn from Last Night’s Super Bowl
Jan. 22, 2014 How Do You Create Great Casino Customer Service? Read About It in Our New and Improved Newsletter
Jan. 16, 2014 How Do You Create Great Casino Customer Service? Our Interactive Image Offers Answers
Jan. 15, 2014 How Do You Create Great Casino Customer Service?
Jan. 7, 2014 Building A Good Casino Reputation
Dec. 31, 2013 Casino Consultants ask: What Mistakes Will You Make in 2014?
Dec. 11, 2013 Casino Customer Service Standards, Team Development Highlighted In Our Newsletter
Nov. 12, 2013 Casino Training Ideas, Mistakes and Failures Are Explored in Our Newsletter This Week
Nov. 7, 2013 Make the Most of Your Casino Training By Choosing the Right Facilitator
Nov. 7, 2013 Casino Training That Fails — 5 Surefire Ways to Ruin Casino Employee Training Announced By Robinson & Associates, Inc.
Oct. 29, 2013 Casino Training, Competition and Service — It’s All Here in Our Newsletter
Oct. 14, 2013 Important Casino Training Tips & Thoughts
Oct. 11, 2013 Casino Training – Are You Maximizing the Investment You’ve Made in Training?
Oct. 2, 2013 Casino Employees Must Be Advocates for the Property — Plus More in Our Newsletter
Sept. 18, 2013 Casino Secret Shop Results – Our Newsletter Urges Casinos Not to Use Them As A Weapon
Sept. 14, 2013 Casino Secret Shops Explored in Interactive Image
Sept. 13, 2013 Casino Secret Shops – Making the Most of Your Report
Sept. 5, 2013 Stellar Casino Customer Service Is Critical During Times of Intense Competition – Read More in Our Newsletter
Sept. 3, 2013 Second Edition of Casino Customer Service Book “Gaming Guest Service from A to Z” Now Available As An Ebook
Aug. 29, 2013 Casino Reputation in Age of Instant Communications
Aug. 28, 2013 Is Your Casino Reputation Worth $40?
Aug. 23, 2013 Casino Reviews Often Dictate Customer Behavior — Learn More With Our Interactive Image
Aug. 22, 2013 Casino Reviews — Everyone Has An Opinion and They’re Telling Everybody
Aug. 20, 2013 Amazing Casino Customer Service Training Is Critically Important — Read About It In Our Newsletter
Aug. 15, 2013 Casino Consultants Explore Service Consistency in Our Newest Interactive Image.
Aug. 14, 2013 Casino Consultant Praises Consistency in Guest Service
Aug. 9, 2013 Learn More About Casino Training, Casino Competition and Casino Best Practices in Our Newsletter
Aug. 8, 2013 Casino Customer Service Training, Casino Competition, Casino Best Practices Explored in Newsletter By Robinson & Associates, Inc.
Aug. 6, 2013 Casino Competition Explored in Interactive Image
Aug. 5, 2013 Casino Competition Ramps Up in 2013 — As Predicted
July 30, 2013 Casino Best Practices Interactive Image
July 29, 2013 Casino Best Practices Lead Way to Great Guest Service
July 23, 2013 Casino Customer Service Highlighted in Interactive Image
July 22, 2013 Read Our Casino Customer Service Solutions Newsletter
July 22, 2013 Casino Customer Service Is Answer to Fierce Casino Competition
July 16, 2013 Casino Customer Service Training Interactive Image
July 15, 2013 Casino Customer Service Training Must Be Fun, Exciting
July 9, 2013
Casino Mystery Shopping: No Real-Time Casino Customer Feedback
July 8, 2013
Casino Mystery Shopping: What Is the Alternative?
July 5, 2013
Casino Mystery Shopping Alternative Interactive Image
July 3, 2013
Casino Consultant Endorses Endless Circle of Creating Advocates
July 2, 2013
Negative Casino Reviews Offer Opportunity to Improve
July 2, 2013
Casino Consultant: This Is the Age of the Customer
July 1, 2013
Casino Consultant Newsletter Delves Into Casino Customer Service
July 1, 2013
Casino Reviews, Casino Reputation Studied in New Infographic
June 28, 2013
Casino Reputation — An Amazing Value
June 21, 2013
Casino Customer Service Blog Debuts Right Here!
June 20, 2013
Casino Reputation Is Explained in Interactive Image
June 19, 2013
Casino Reviews and Reputation: YouTube Is Getting in On the Act
June 19, 2013
Casino Reviews Create Casino Reputation — The Good, The Bad & The Ugly
June 19, 2013
Casino “Train the Trainer” — An Intense, Life-Changing Experience
May 29, 2013
Casinos’ Reputation Can Be Seriously Damaged When Negative Internet Reviews Lower Their Search Engine Rankings, Robinson & Associates Announced Today in Special Report
May 23, 2013
Amy’s Baking Co. Offers Business Lessons, Robinson & Associates Disclosed Today As It Also Announced A New Hospitality Training Tool
May 16, 2013
Casino Journal Magazine Just Published 5 Customer Service Lessons Learned On A Disney Cruise Column by Casino Consultant Martin R. Baird
May 15, 2013
Casino Customer Service Training With An Unexpected Benefit – It’s Life Changing
May 8, 2013
Significance of Casino Reputation, Low Respect for Casino Advertising Are Topics Explored in This Week’s ‘Casino Customer Service Solutions, Tactics and More’
May 2, 2013
Casinos in Indiana, Wisconsin and Michigan Must Prepare for Illinois Melee, CasinoCustomerService.com Announces