5 Casino Customer Service Lessons Revealed in Casino Journal Column

I have revealed five customer service lessons in a Disney cruise column I wrote for Casino Journal magazine.  I wrote about a cruise my family and I recently took and the column appears in the magazine’s May 2013 issue.

Disney has an amazing reputation for AWESOME customer service.  They are often mentioned as one of the best in the business for great guest service.  With increased competition, casinos need to look long and hard at their reputation for service.  Do the reviews on Google+, TripAdvisor and Yelp match the level of service they think they are providing?

Those interested in learning from this informative column may click here.  All casinos can benefit from the five key messages conveyed in the column.

The five lessons are:

– Consistency is invaluable.
– Treat guests like rock stars.
– Service standards create magical moments.
– Guest acknowledgement is an important element of casino customer service.
– It doesn’t matter who you are.

To read other articles by Martin Baird, go to www.casinocustomerservice.com/post.htm

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.casinocustomerservice.com
www.advocatedevelopmentsystem.com
208-991-2037

BUSINESS INQUIRIES FOR ROBINSON & ASSOCIATES:
Lydia Baird
lbaird@raresults.com
208-991-2037

NEWS MEDIA INQUIRIES:
Tom Ellis
tom@elliscomm.com
417-881-5635

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