Always Think About the Little Things
It’s the little things that make a big difference in providing outstanding casino customer service. Little things add up when a customer forms an opinion of the experience they had at your casino: keep the property clean, smile while working and interacting with guests, make eye contact with guests, have a positive attitude, listen when guests talk to you, look approachable and alert, be proactive for your guests.
Martin R. Baird
Robinson & Associates, Inc.