Be Dependable In All Ways

Casino Employees Must Be Dependable In
All Ways

 

Casino employees must be dependable in all ways for both guests and co-workers.  Dependable is a word that is important for two reasons.  First, you need to be dependable.  You must show up for work on time and prepared every day.  Your co-workers, your managers and your guests are all counting on you to be there and give 110 percent of yourself.  The words dependable and consistency go hand in hand.  Guests want a dependable experience.  They want to know they will be taken care of in a similar way each and every time they come to your property.  Guests expect that level of dependability from you.  They want their experience to be like the old chair at home – familiar, comfortable and a pleasant experience every time.  That’s being dependable.

 

Martin R. Baird

Robinson & Associates, Inc.

mbaird@casinocustomerservice.com

www.casinocustomerservice.com

480-991-6420

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