Be Prepared to Deliver Service

When it comes to helping guests have a better experience, one of the problems gaming employees run into is their own lack of preparation.  They haven’t thought about the different wants, needs and desires of their guests at any given moment.  They haven’t put any real thought into making sure that each guest has a great experience.  You need to be prepared.  That may mean showing up for work 15 minutes early so you’re ready when your shift starts.  Study the restaurant’s menu, familiarize yourself with that day’s specials and be aware of new shows or promotions.  Being prepared leads to great service.

Martin R. Baird
Robinson & Associates, Inc.