Best Business Practices

Best Business Practices Can Help Create Casino Guest Advocates 
Successful companies implement best business practices internally to make great things happen. Casinos should do the same as part of efforts to turn their guests into advocates for their properties. The best practices should work within a turnkey system designed to create as many guest advocates as possible. Those best practices should be leadership, program management, goals and metrics, incentives, action planning, improvement, and guest and employee closure.
Martin R. Baird
Robinson & Associates, Inc.