Casino Best Practices Are Outlined in Interactive Image Announced By Casino Consultants Robinson & Associates, Inc.

Casino best practices can help gaming properties create a customer service culture and several of them are outlined in a casino customer service interactive image announced today by casino consultants Robinson & Associates, Inc.

Casino best practices are critical to outstanding casino customer service

Casino Best Practices and Outstanding Guest Service

“Adhering to casino best practices can go a long way toward creating a customer service culture at gaming properties,” said Martin R. Baird, chief executive officer of Robinson & Associates, Inc., a casino consulting firm to the global gaming industry.  “There are a lot of casino best practices to choose from and our ThingLink interactive image offers several that will give casinos an excellent place to start.”

The image’s interactive icons explore such topics as:

– Proactively meeting the needs of casino guests.

– Creating casino guest advocates.

– Listening and asking questions when guests request help.

– Consistent delivery of quality customer service.

About Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and  For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability.  A Boise, Idaho-based consulting firm to the global gaming industry,  Robinson & Associates is the world leader in casino guest experience measurement, management and improvement.  Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at or contact Lydia Baird, director of business development, at 208-991-2037 or  Read about a variety of topics at Martin Baird’s blog at, including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more.  Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Lydia Baird