Casino Competition and Its Impact on Gaming Is Outlined in Interactive Image

Fierce casino competition and its impact on the gaming industry is examined in a casino customer service interactive image announced today by casino consultants Robinson & Associates, Inc.

“The already competitive casino industry is getting even tougher in 2013,” said Martin R. Baird, chief executive officer of Robinson & Associates, Inc., a casino consulting firm to the global gaming industry.  “Casino executives are invited to take a look at our ThingLink interactive image to get an overview of what’s going on and the solutions to the problems.”

The image’s interactive icons explore such topics as:

– New Jersey casino layoffs.

– Problems in Delaware.

– Competition in Pennsylvania.

– The need for better-than-ever casino customer service.

About Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and  For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability.  A Boise, Idaho-based consulting firm to the global gaming industry,  Robinson & Associates is the world leader in casino guest experience measurement, management and improvement.  Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com.  Read about a variety of topics at Martin Baird’s blog at, including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more.  Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Lydia Baird