Casino Customer Service News & Information Featured in New Blog

Casino Reviews and Casino Reputation

Casino Reputation Infographic shows why casino reviews are more valuable than casino marketing!


Casino executives are looking for articles and information about casino reputation, casino mystery shopping and how to improve casino customer service, Martin R. Baird, chief executive officer of Robinson & Associates, Inc., a leader in casino consulting said today as he announced a new website and blog. The revamped site also sports a clean design aimed at improving navigation.

“We are delighted with our new website and our casino customer service blog that is hosted there,” said Baird, who also is CEO of “The blog covers such important topics as casino reputation measurement and improvement, service gap analysis, casino customer service training, mystery shopping and more. The new design is crisp and clean and easily directs site visitors to areas of interest to them.”

The top of the home page features an easy-to-find navigation bar that directs visitors to six areas of the site, including Services, Media Articles, Resources and the Blog. Further down the page are large boxes that focus on About Us, Casino Training and Casino Reputation. Each block has large Read More links that also are easy to find and click on.

Links to the latest informative news and articles posted to the site are prominently displayed on the home page. Contact Us and Sitemap links appear at the bottom of the page.

The blog offers several full-length posts. To the side of these posts are links to recent posts, an archive of posts and recent comments.

The services page features the same large boxes and Read More links as the home page so that each service is clearly visible. A brief explanation of each service appears in the box.

“ now offers a wealth of information about improving casino customer service,” Baird said. “In addition to services designed to create or polish a casino’s customer service culture, the site offers valuable insight, commentary, casino best practices and more. Smart casino executives know that casino customer service is the only real competitive advantage in today’s competitive gaming market. We invite them to visit our site and learn how to make that happen at their property.”

About and Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based casino consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.


Lydia Baird