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Casino Customer Service
Solutions, Tactics and More!

July 23, 2013

Interactive Service Training Is Important to Casino Success
Guest Service Training Needs to Be…
If casinos are in the entertainment business, why do they often make orientation and guest service training feel more like an endurance test?  Read more here.

Understand Why Guests Are Taking Control of Casinos  Casinos have entered a new age and researchers call it the “Age of the Customer.”  It’s amazing how much control guests now have.  See the word cloud below and read an article here.

Unlock Casino Guest Service Opportunities
The key to casino growth comes in the form of exceptional guest service. Casinos know that service is the real competitive advantage.  Click here.

Casino Reputation Matters More Than Ads.  FACT!
This just-published article takes a look at why casino reputation is so important and why it needs to be part of 2014 marketing plans.  Click and read.

Online Casinos Are Changing the Gaming Landscape
States are actively looking at online gaming as a source of revenue.  Latest news.  Read this article.

Competition Heats Up
Record highs blanket the East, but the real heat in the casino business comes from the crushing increase in competition.  This news article explains.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

Secret Reveals Why Service Sells:  AdvocateDevelopmentSystem

“5 Tested Reasons Why Casino Reputation Is More Valuable Than Marketing.”  To request a copy of this report, CLICK HERE.

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