Casino Customer Service Requires Team Effort

Great casino customer service only happens when the property’s employees work as a team.


One employee or a few employees cannot provide a great gaming experience because it’s a team effort.  Every employee must pursue the goal of stellar customer service every day.  If one employee fails to pull their weight, that’s the employee who is remembered the most by the customer, the one the customer tells all their friends about.  This may not be fair, but it’s a fact.  Everyone must make a positive contribution to the cause.


Martin R. Baird

Robinson & Associates, Inc.