Casino Customer Service Standards, Team Development Highlighted In Our Newsletter

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Amazing service ALERT.  See the video here.

Casino Customer Service
Solutions, Tactics and More

Dec. 11, 2013

Play It S.M.A.R.T. and Create Customer Service
Standards for Your Associates to Follow

Developing Your Team in 2014
2014 will be even more competitive than 2013 and that means investing in developing your associates will be critical.  Click on the illustration above to open an interactive image and learn more.

Aim for Perfection
Chris Peterson is often quoted as saying, “Aim for perfection and if you fall short, excellence isn’t all bad.”  When it comes to creating a positive and memorable customer service experience, it all starts with S.M.A.R.T Service Standards!  This press release explains.

Will Texas Be Next?
The great news for neighboring states is Texas still has revenue from oil and natural gas.  But some day it could decide it wants the gaming dollars that are going to neighboring states to stay in Texas!  Read this news article.

Will 2014 Be the Start of the End?
As competition intensifies, will states lose the golden goose?  Read more here.

Why Drive to Atlantic City?
Is its credit rating downgrade a sign of things to come for Atlantic City?  Or is it a symptom of better entertainment options in neighboring states?  Readhere and here for more information.

Brick-and-Mortar Casinos Know How to Handle Underage Players … But What About Online Gaming?
The online gaming industry faces lots of questions and potential problems.  Without payment processing and banks funding the transactions, it could be a challenging start.  Read about it here.

Odd Bed Fellows
It’s interesting that a casino magnate is fighting against online gaming!  Well, maybe because he see’s it taking business from his casino.  These articles offer more information.  Read here and here.

At Least New Jersey Has A Plan!
15 percent is a nice chunk of change for the great state of New Jersey.  Will other states start a tax war over online revenue?  Read this article.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

Secret Reveals Why Service Sells:  AdvocateDevelopmentSystem

Even the Best Associates Need Training to Provide Outstanding Guest Service.  We Provide Fun and Effective Training.  READ MORE HERE.

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