Casino Employees Need Incentives

Casino Employees Need Incentives
 

It isn’t enough for casinos to expect employees to provide better customer service.  Employees need to have a reason for taking the quality of their guest service to a higher level.  They need incentives.  When they demonstrate the desired behavior – doing what they were trained to do – they should be rewarded as quickly as possible so they can make the connection.  Recognize their efforts and reward them.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@advocateindex.com
www.advocateindex.com
www.advocatedevelopmentsystem.com
480-991-6420