Casino Guests Love Appreciation

Everyone wants to be appreciated, and casino employees who show appreciation for their customers’ business just might turn them into advocates for the property.  After all, customers have a choice.  They can decide to spend their entertainment dollars at a particular casino or at a variety of other places.  If the guest chooses a certain casino and doesn’t feel appreciated for the decision they made, most likely the guest will not return.  They’ll make the decision to spend their time and money elsewhere.  Thus, one of the fundamental keys to good guest service and creation of advocates is appreciation.

Martin R. Baird
Robinson & Associates, Inc.