Casino Guests Should Be Treated Like Kings By Property’s Employees

Each casino’s #1 goal should be to make every guest feel like a king because that can turn ordinary guests into advocates for the property.  Make them feel important and special by treating them like royalty.  It doesn’t matter if they’re just playing nickel slots.  The person playing that machine, sitting at the table, eating in the restaurant is a king when they’re at your casino.


Martin R. Baird
Robinson & Associates, Inc.