Casino HR Must Foster Employees Who Advocate for The Property
Casino employees who are not advocates for their property are very costly and the human resources department cannot afford that. Employees who are not advocates for their casino cost the property money every minute they are on the floor. At casinos that do not have employee advocates, it’s not unusual for staff members to bad mouth the property and people they work with. It happens every day. That negativity can be overheard by casino guests and that drives customers away. It also spreads to other employees in a very hazardous way. Casino HR departments need to turn their property’s employees into advocates who love to come to work and who say good things about their casino in the community.
Martin R. Baird
Robinson & Associates, Inc.