Casino “Train the Trainer” – An Intense, Life-Changing Experience
Casino “Train the Trainer” is an intensive five-day, life-changing program that helps participants push themselves to a higher level professionally and personally. Train the Trainer goes far beyond customer service training for casino employees. It changes the participants’ lives.
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Each participant emerges from the program a new person. In addition to having a firm understanding of how to provide excellent customer service and why service is important, participants also are more confident and feel they are capable of doing anything. Their co-workers and families see a wonderful change in them. Train the Trainer has many elements, including extensive exercises on service, exposure to giving oral presentations, bonding among participants and much more. One thing it doesn’t have is lectures. Those who go through Train the Trainer learn by doing. They use all their senses.
The program is custom designed for each casino’s development needs and it creates a core group of service experts who can lead the casino forward in building a superior customer service culture.
Casino customer service is the only sustainable competitive advantage.
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