Casino Training Ideas, Mistakes and Failures Are Explored in Our Newsletter This Week

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Your budget for 2014 is done … did you invest the right amount in service?  Read more here.

Casino Customer Service
Solutions, Tactics and More

Nov. 12, 2013

A Heartfelt Thanks to Our Veterans
Thank you to all our veterans and their families for the sacrifices they have made and continue to make so we can enjoy the freedom we have every day.
Are Training Mistakes Costing Your Casino?

They Better Not Be “Poofs”!
Casinos have been known to magically promote people without the proper training and development.  Never do that to facilitators.  This article tells you more.

Did You Budget for Failure in 2014?
You have a training budget, but did you plan for your training to fail?  This press release explains.

Another 7 Casinos, Please
The voters in New York state have spoken and they have ordered seven new casinos.  Learn from other states and start improving NOW.  Read more inthis news story.

The Next Super Storm to Hit Jersey Is Named ‘New York Casinos’!
Will New York casinos crush Atlantic City?  Click here.

Internet Gambling Makes Service Critical
Delaware’s so-called “soft launch” of online gaming should be a warning sign for all brick-and-mortar casinos.  They better have their service improvement program up and running if they hope to survive.  Read more.

Are Casinos Better Off Shore?
It’s all really in the cloud, but it sounds nice to say I’m playing in the U.S. Virgin Islands.  This article explains.

The Golden Goose Is On Life Support!
For years, people have neglected to plan for the worst-case scenario in gaming.  Well, it’s here and states are left with huge tax losses.  Read more about casino property taxes here and here.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

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