Service Gap Analysis

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Service Gap Analysis

Increased casino competition has made delivering a great guest experience critical to a casinos long term success.

The first step is doing a service delivery gap analysis. It takes a critical look at current service that is being delivered as well as looking at the service goals for the future. Once the gap is identified and articulated it creates the baseline for the improvement process.

Want to know more? Call 208.991.2037 and tell them you’d like to know more about Gap Analysis or email lbaird@casinocustomerservice.com

 

 

 

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