Casinos Should Evaluate Employee Reward and Recognition Program

Casinos interested in third-party reviews of their internal operations should be sure their employee reward and recognition program is given a thorough evaluation.  All too often, an employee reward and recognition program is an entitlement program that happens the same way year after year for no other reason than that is how the casino has always done it.  But this program is an important follow-up step to employee guest service training.  Employees who actively demonstrate the lessons learned in training should be recognized and rewarded for doing so.  This gives employees the incentive to continue to do their best.  Thus, the reward and recognition program should be evaluated to be certain it is an effective one.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.casinocustomerservice.com
480-991-6420