Create Casino Guest Advocates By Providing Timely Service

Casino service needs to be provided in a timely manner.  Guests only have a certain amount of time to play and employees should want to be sure every minute of it is spent at the casino where they work.  The faster guests are served, the more quickly they get what they want, the more likely they are to stay.  So whether an employee is bringing someone a drink while they’re on the casino floor, filling a guest’s machine or making a delivery to a hotel room, it’s very important that the employee be timely.

Martin R. Baird
Robinson & Associates, Inc.