How Do You Create Great Casino Customer Service? Robinson & Associates, Inc., Explores This Important Question With Interactive Image

Most casinos have the same question – how do you create great casino customer service?  Casino consultants Robinson & Associates, Inc., has announced an interactive image that offers tips that help answer that question.

Casino customer service requires training

How Do You Create Great Casino Customer Service?

“Casino executives may inquire about exceptional customer service or memorable guest experiences, but it always comes down to the same thing – they want their guests to have a great time and come back more often,” said Martin R. Baird, chief executive officer of Robinson & Associates, Inc., a casino consulting firm to the global gaming industry.

The ThingLink image’s interactive icons explore such topics as:

– Getting serious about casino customer service with training.

– Knowing what guests see and think about the property’s casino customer service.

– The need for fun casino customer service training.

About Robinson & Associates, Inc.

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc., and  For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability.  A Boise, Idaho-based consulting firm to the global gaming industry,  Robinson & Associates is the world leader in casino guest experience measurement, management and improvement.  Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at or contact Lydia Baird, director of business development, at 208-991-2037 or  Read about a variety of topics at Martin Baird’s blog at, including casino-related articles, casino customer service training, mystery shopping tips, casino reputation measurement and improvement, service gap analysis and more.  Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Lydia Baird