This brief video shares the CRITICAL Mistake most casinos make when they try to create a culture of service excellence. This one mistake will make everything else you do a waste of time, energy & money! Be SMART watch this now.
This is all about S&P (No, not Salt & Pepper!) and the M&S Affect. Researchers at Harvard found that M&S have more of an impact on change than training. As a matter of fact, a 377% greater affect.
In this video, you'll discover the facts behind the real time & MONEY that go into creating a culture of service excellence. Not only will you see the facts, we'll show you our proprietary system that will slash the time and cut the cost by as much as 200%.
What would a proven customer service improvement system be worth to your casino?