Do New Casino Employees Get Good Start in Employee Orientation?

Casinos interested in having an outside company review their internal operations for areas of improvement should not overlook an evaluation of the property’s new employee orientation.  A casino’s ultimate success all starts with what they tell their new hires in orientation.  Are new employees encouraged to give guests great service?  Are they pumped up so they are excited about their jobs?  Or are new employees bludgeoned with the 10,000 ways they can get fired?  Are they overwhelmed with rules and regulations?  Discouraged employees are more likely to quit not long after they start.  Cornell University research shows that it costs $5,000 to replace the average hospitality worker.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.casinocustomerservice.com
480-991-6420