Mark Your Calendar for the NIGA Trade Show — Hear About the Order in Which Casino Customer Service Learning Occurs

“3 Ways to Make Learning Stick” Wednesday, April 1, at  2 p.m. at NIGA 2015 TRADE SHOW

We are thrilled to introduce a new way of learning at the upcoming NIGA Trade Show.  It involves the order in which learning occurs and turns everything you know about training on its head.

Watch the video on this page or click here.  We hope to see you at the San Diego Convention Center!

You may think you know everything there is to know about teaching, how people learn and how all that rolls into training.  Well, we have discovered there is a great deal to learn.  New information from Harvard and MIT research could have a significant impact on how you train your employees and what they take away from their training.  It wouldn’t have been possible to pass this information along to you only a couple of years ago but we can now and that is exactly what we will do at NIGA.

If you want to save money, reduce training time and increase retention, then our presentation is perfect for you.  Mark your calendar!

Remember, our presentation — “3 Ways to Make Learning Stick” — will be held at 2 p.m. on Wednesday, April 1.



Martin R. Baird has more than 20 years of experience helping casinos measure, manage and improve their customer service so they can compete and generate future growth and profitability.  Martin is passionate about casino customer service.  As a casino consultant, he is recognized around the world for helping casinos take their guest service experience to higher levels through outstanding casino customer service training.

Lydia Baird

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