Each Casino Employee Must Help Turn Guests Into Advocates

One employee or a few employees cannot provide a great gaming experience because it’s a team effort.  Every employee must pursue the goal of stellar guest service every day in order to create more guest advocates for their casino.  If one employee fails to pull their weight, that’s the employee who is remembered the most by the guest, the one the guest tells all their friends about.  This may not be fair, but it’s a fact.  Everyone must make a positive contribution to the cause of creating more guest advocates.

Martin R. Baird

Robinson & Associates, Inc.