Employee Support Is Critical for Casino Organizational Improvement

Employee support and buy-in at a casino implementing organizational improvement is critical to the success of the program.  According to the TNS/Conference Board, employee disengagement, if not checked, will result in a largely unproductive workforce.  Forty percent of today’s employees feel disconnected from their employers and 25 percent show up at work just for the paycheck, the Conference Board says.  Only one-third of employees surveyed by the Conference Board viewed their management as strong leaders.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.  Those interested in obtaining a copy of the white paper should e-mail Marilyn Kuhnert, our client development specialist, at mkuhnert@casinocustomerservice.com or call her at 623-486-9090.

Martin R. Baird
Robinson & Associates, Inc.