Employee Training Offers Casinos More Than Financial Rewards

Employee training is an important element of organizational improvement at casinos, but there’s more to be gained than just investing money in training and watching how it contributes to the bottom line.  When looking at investment in employee training, it’s certainly important to evaluate how much money such a program saves the casino and how much it improves profits.  But value and benefits can also be seen in forms that are not financial, including increased employee and management communication, time savings, increased networking and knowledge, as well as improved access to mentors and experts.

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.  Those interested in obtaining a copy of the white paper should e-mail Marilyn Kuhnert, our client development specialist, at mkuhnert@casinocustomerservice.com or call her at 623-486-9090.

Martin R. Baird
Robinson & Associates, Inc.