Excuses Not Allowed As Casinos Strive to Create Guest Advocates

There are no excuses allowed in casinos’ quest to give their guests an amazing gaming experience and turn them into advocates.  It’s too easy to say, “I’m tired.  My head’s not in the game.  My child kept me up last night.”  When it comes to creating guest advocates for casinos, those are just excuses and guests do not come to your property to hear them.  There are no excuses when you’re on the job.  Leave them at home.  Guests want to have fun and that’s what you’re there to provide.

Martin R. Baird

Robinson & Associates, Inc.