Give Casino Customers Entertainment

Casinos need to understand that they are more than just a part of the gaming establishment.  They are also part of the entertainment industry.


You are in the entertainment business; therefore, people come to your property to be entertained.  You as an employee are part of the entertainment, as are the tables, the restaurant, the hotel and the lounge act.  It really is easy to smile, be part of the show and entertain your customers.  You’re not just there to deliver drinks or to say keno.  You’re there as part of the entertainment.  Help your guests have a great experience.  Be an entertainer.


Martin R. Baird

Robinson & Associates, Inc.