Great Casino Service = Good Time

Casinos can use outstanding guest service to help their customers have a good time.

People come to your property to have a good time.  Guests know in the back of their mind that the chances of winning are fairly slim.  But they’re OK with that because they come to your property to have fun and escape for awhile.  Yes, they also want to be treated with respect.  They want people to use their name and to be recognized.  That’s all part of having a good time and it’s your job to provide it.



Martin R. Baird

Robinson & Associates, Inc.