Great Experience Creates Advocates

Each guest who comes to your property is expecting a great experience.  Meeting that expectation will ultimately turn guests into advocates for a casino.  Guests want to have fun, a good time and know  that they stand out and that they’re special.  Casino employees need to make sure that each guest has a great experience, that each guest becomes an advocate.  This is every employee’s priority any time they are at the casino.

Martin R. Baird
Robinson & Associates, Inc.