Great Service = Marvelous Feeling

One way casinos can know if they are providing excellent customer service is when guests walk out the door feeling marvelous.  Wouldn’t it be great if every person who left a casino felt that way?  It would be ideal if they marveled endlessly at what a wonderful time they had, that they just couldn’t get over it.  It’s the responsibility of the casino’s employees to make that happen every day.  You can do it..


Martin R. Baird
Robinson & Associates, Inc.