Great Service Offers Gratification

Great casino customer service makes everyone feel good – those who give it and those who receive it.      


When you provide good guest service, it not only gives you a feeling of gratification, it makes your guest feel good, too.  That warm feeling inside is something you can’t buy.  You help someone with physical needs carry a tray or find a restroom.  Someone is a little down in the dumps and you make their day a bit brighter.  It feels good to help others.  That’s gratification.


Martin R. Baird

Robinson & Associates, Inc.