Great Service Offers Gratification
Great casino customer service makes everyone feel good those who give it and those who receive it.
When you provide good guest service, it not only gives you a feeling of gratification, it makes your guest feel good, too. That warm feeling inside is something you cant buy. You help someone with physical needs carry a tray or find a restroom. Someone is a little down in the dumps and you make their day a bit brighter. It feels good to help others. Thats gratification.
Martin R. Baird
Robinson & Associates, Inc.