Guest Service Is King At Casinos

Customer service is the only game in town at casinos that want to succeed. That’s right, guest service is what it’s all about, because gaming is part of the guest service business. It’s not about slots, restaurants, hotels and table games; it’s about your guest service. You’ve done your job when guests go home, whether that’s across town, across the country, or on the other side of the world, and all they talk about is the amazing service they had at your property. Word-of-mouth advertising will bring more guests to your property and that, in turn, will create more opportunities for you.
Martin R. Baird
Robinson & Associates, Inc.