Guest Services Rolls Downhill

Guest service rolls downhill.  In other words, management must be the first to commit to the concept and then they must help roll it out to all other employees by attending training sessions and setting a good example in the service they provide to both internal and external customers.  That’s right, management must jump on the guest service bus and they must provide quality service, too.  Good service is everyone’s responsibility.


 

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420