Guests & Guest Advocates Are What It’s All About At Casinos

The casino guest is what’s it’s all about because gaming is part of the guest service business.  It’s not about slots, restaurants, hotels and table games; it’s about your guests, especially guests who are advocates for your property.  Casino employees have done their job when guests go home, whether that’s across town, across the country or on the other side of the world and all they talk about is the amazing experience they had at your property.  Word-of-mouth advertising will bring more guests to your property and that, in turn, gives you the opportunity to create new guest advocates.
Martin R. Baird
Robinson & Associates, Inc.