Internal Casino Improvement Involves Much More Than Employee Training
It is important to note that internal improvement at casinos involves a lot more than just employee training. Properly done, it requires creation of a structured program. What casinos need for internal improvement is a turnkey system that incorporates such best business practices as leadership, program management, goals and metrics, action planning and incentives. Measuring return on investment for employee training – one component of an improvement program – is difficult enough and even more challenging to apply to such complicated systems. But it can be done and is well worth the effort.