Internal Casino Improvement Involves Much More Than Employee Training

 It is important to note that internal improvement at casinos involves a lot more than just employee training.  Properly done, it requires creation of a structured program.  What casinos need for internal improvement is a turnkey system that incorporates such best business practices as leadership, program management, goals and metrics, action planning and incentives.  Measuring return on investment for employee training – one component of an improvement program – is difficult enough and even more challenging to apply to such complicated systems.  But it can be done and is well worth the effort.

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420