Internal Customers & Guest Service

Casinos’ Internal Customers Help Provide Guest Service

Casino employees intent on providing great guest service get a lot of help from their internal customers and should treat them with respect.  When our company does casino employee training, one of the important things we talk about is internal customer service.  Internal customers are those people who support you and help you do your job.  We haven’t been to a casino yet where any one person could do it all, because it doesn’t work that way.  No matter what your role is at your property, treat your internal customers with dignity and respect.  After all, they may be the people who help you tomorrow.


Martin R. Baird
Robinson & Associates, Inc.