Knowledge Is A Powerful Tool for Creating Casino Guest Advocates

Being knowledgeable about your job responsibilities and how you can better serve guests is critical to your success and to creating guest advocates for your property.  You also want to be knowledgeable about what’s happening around the casino so you can help guests when they have questions.  Knowledge gives you the power to make things better for your property, your guests and yourself.  It also gives you the power to turn guests into advocates.


Martin R. Baird

Robinson & Associates, Inc.