Learn More About Casino Training, Casino Competition, Casino Best Practices in our Newsletter

Don’t miss out!  Subscribe to our newsletter for interesting casino news articles and the latest information concerning online gaming, casino customer service training, mystery shopping, casino reputation and reviews, service gap analysis and more.  To subscribe, click here.


It’s time to take a sober look at training … competition is skyrocketing!

Casino Guest Service
Solutions, Tactics & More!

Aug. 7, 2013

2013 Is Intensely Competitive Year for Casinos — As Predicted

Real Life-Changing Training … It’s Time for TTT!
The only way casinos are going to survive is by making guest service their competitive advantage.  TTT is required for memorable training.  See for yourself.  Click here.

I Never Claimed to Be Nostradamus
Take a moment and read what I predicted for 2013.  See how it looks to you and your casino.  FYI — online gaming will have a HUGE impact in the coming years.  Read my predictions and how they stack up.

Take A Look At Casino Competition
We produce these interactive images as an easy way to visually show what we are talking about and view as important.  Click here.

5 Must Reads About Casino Competition and What Is Happening!
From New Hampshire to Nevada, gaming properties are dealing with casino saturation and competing for smaller pieces of the gaming pie.  Read the news articles below.
New Hampshire state house memo
Nevada lawmaker
Delaware state commission
New casinos divide smaller revenues
New York governor signs legislation

Learn Some More Casino Best Practices!
To stand out, you need to learn from the best.  Click to learn more.

“Casino Customer Service Solutions, Tactics and More” is a compilation of industry-related casino customer service information and other gaming-related management topics offered by Robinson & Associates, Inc.  Just glance over the topics and click on the items of interest to you.

We hope you find information that is not only interesting, but thought provoking and valuable to your endeavor to compete in today’s gaming market.

Marty Baird
Robinson & Associates, Inc.

P.S.  Do you have a service delivery gap?  Put our tested system to work for your casino!

Secret Reveals Why Service Sells:  AdvocateDevelopmentSystem

Casino reputation measurement and management is a critical tool for future success.  Read more here.

Our Services

Click Here

20 Years of Helping Casinos Measure, Manage and Improve Their Service.  Call Now to Put Their Systems to Work for You  208.991.2037


Click Here to Leave a Comment Below

Leave a Comment: