Research done by American Express found 70% of Americans are willing to spend an average of 13% more with companies they believe provide excellent customer service.
The challenge is, you need to know where your service is lacking in order to improve.
Customer comment cards are not the answer. Casinos get a very low response rate making the data suspect at best. You also have the issues of data tabulation and lag time between receiving a casino comment card and being able to take action. Casino comment cards are a waste of time, energy and money.
Successful casino people know the value of real time feedback from their guests. They know that it’s the foundation of long term success.
If you are motivated to improve your guests’ experience and you see the value in fast and valid customer feedback, Simply Share is the solution.
Setup is fast and easy! We have most casino client setup in as little as 48 hours.
Once you register for Simply Share your unique QR code or “tag” will be generated for you to display in departments like restaurants, valet, hotel and spa to name a few! All your guests need to do is see it, scan it and share! Once your customers scan the code they will automatically be directed to a very brief survey where they can share their thoughts on the service they received in the specific department.
Guest will see your signage scan your tag with their smartphone and start sharing feedback about their experience. Some casinos are using this as an alternative to mystery shopping. With the feedback from real guests they can learn and address issues more quickly.
As soon as your guest enters their data you have, in your hands, real, actionable feedback.
It’s your fast, easy and actionable real time feedback solution!Google+