Learning from Mistakes Is Important Part of Organizational Improvement At Casinos,

As a casino rolls out internal organizational improvement, it must allow employees to make mistakes as they expand their skills, try new things and make decisions.  John Ballantine states in “Firms That Invest in Employees Will Come Out On Top” that it is important to give employees the latitude of making mistakes.  Ballantine says, “Growing your company – and your people – is all about making mistakes.  The trick is not to minimize mistakes but to minimize the cost of mistake.  Your most valued employees will thrive only to the extent that they are put in a position to make tough decisions and learn from those experiences.”

My company has published a white paper that helps casinos understand what is involved in rolling out organizational improvements that can result in greater success in the future.  Those interested in obtaining a copy of the white paper should e-mail Marilyn Kuhnert, our client development specialist, at mkuhnert@casinocustomerservice.com or call her at 623-486-9090.

Martin R. Baird
Robinson & Associates, Inc.