Make Casino Customer Service Fun!
Come on, have some fun! Casino employees should make customer service into a fun experience for themselves and their guests.
Guest service should be fun because you’re in the fun business. You’re in the business of helping people get out of their daily routine, escape the humdrum and have a good time. So remember have fun, make it fun. If you and your guests have fun, you’ll go home knowing you had a great day. Wouldn’t it be nice to know at the end of your shift you were going to go home happy after having fun with your guests?
Martin R. Baird
Robinson & Associates, Inc.