Make Customer Experience A Memorable One

Casino customers can walk out the door with the memory of a wonderful gaming experience if the staff provides stellar service.


It’s difficult for people to lose money and have nothing to show for it but there is a way to turn this into a positive experience for casino customers.  They can take something home:  the memory of that casino’s great service.  Fail to deliver that kind of service and customers will tell lots of people about it.  Service will be a key factor for both customers and casinos’ competitors.  Competing for a guest’s business is no longer about bigger casinos and resorts.


Martin R. Baird

Robinson & Associates, Inc.