Make Customer Experience A Memorable One
Casino customers can walk out the door with the memory of a wonderful gaming experience if the staff provides stellar service.
It’s difficult for people to lose money and have nothing to show for it but there is a way to turn this into a positive experience for casino customers. They can take something home: the memory of that casino’s great service. Fail to deliver that kind of service and customers will tell lots of people about it. Service will be a key factor for both customers and casinos’ competitors. Competing for a guest’s business is no longer about bigger casinos and resorts.
Martin R. Baird
Robinson & Associates, Inc.