Marketing Builds Barrier to Entry By Helping Create Guest Advocates

Casino marketing directors that work with other departments to create guest advocates will realize a tremendous side benefit – an effective barrier to entry that makes it difficult for competitors to steal away customers.  A guest advocate is the ultimate customer at casinos.  Guest advocates are people who will not switch to a competitor just because the other property is running a buffet special or giving away new gifts.  Research has proven that advocates may visit and try other properties, but that they return to their favorite casino to play.  That creates a real barrier to entry that can’t be beat.
 
Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420