Motivation Helps Casino Employees Not In the Stellar Service Groove

Every casino employee is responsible for helping guests have a great experience, but every once in a while they come across a co-worker who is not in the guest service groove that day.  Motivate them.  Help them understand that they can help guests by doing a little more.  Help them understand that this could mean more money in their pocket and the wonderful reward of knowing that they helped others have a better day.


 

Martin R. Baird
Robinson & Associates, Inc.
mbaird@casinocustomerservice.com
www.advocatedevelopmentsystem.com
www.casinocustomerservice.com
480-991-6420