New Client Service Manager

Client Service Manager to Implement New Advocate Development System



I am delighted to announce that Robinson & Associates, Inc., has appointed Jennifer Privitera as manager of client service.  Jennifer is responsible for implementation of our new Advocate Development System (ADS) and also is the liaison with clients that sign up for the program.

 We implement ADS in combination with the methodology of our Advocate Index and best business practices to help casinos create guest advocates and chart a course for growth and profitability.  Advocate Index is a number that indicates the extent to which properties have guests who are willing to be advocates.  

 Jennifer brings more than 15 years of experience in business administration and customer service to her position with Robinson & Associates.  She worked for us previously as operations manager and has returned after completing a master’s degree in business administration and human resources management from Keller Graduate School of Management, a division of  DeVry University in Phoenix .

Jennifer’s strong educational background in human resources and business management and her direct experience in business administration and customer service will be valuable assets for our company as we roll out ADS.  We are delighted to have her on our management team.  


Martin R. Baird
Robinson & Associates, Inc.