New Online Resource for Casino Customer Service Information

Casino executives looking for one place to quickly scan and read industry-related customer service information have a new resource at their disposal – our “Casino Customer Service News, Tips, Tactics and More” that we announced today.

This new casino guest service resource uses Storify to gather links to articles, news releases, graphics and more and present them in a format that makes it easy for readers to review and then click for more details.

We create a timeline of information curated from a variety of sources on the Internet.  The information will always be timely and, we hope, thought provoking.  We want to do more than just present information.  We want to get casino executives thinking about issues, trends and developments of interest to them.

Casino customer service won’t be the only subject explored.  Links also will be provided on such topics as casino competition, casino marketing and other subjects.

To read the first issue of “Casino Customer Service News, Tips, Tactics and More,” click here.  Topics include:

– Facebook’s new Graph Search tool and casino marketing.
– TechCrunch’s take on Graph Search.
– Comment cards are the dinosaurs of customer feedback.
– Casino marketing and mobile use infographic.
– Apple, Inc., offers 4 lessons in casino customer service.

If you want to receive future issues via email, contact us at or 208-991-2037.

To read other articles by Martin Baird, go to

Martin R. Baird
Robinson & Associates, Inc.

Lydia Baird

Tom Ellis

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