Outstanding Service is Priceless

There is no way to put a dollar value on outstanding service that turns casino guests into advocates for their favorite property.  Great customer service that creates guest advocates at casinos is priceless.  Managers can’t say, “You smiled, so that’s $100” or “You helped them find their room, so that’s $150.”  Casino employees don’t know how often that guest will come back or how many people they will tell about their great experience at the property, but word of mouth is powerful, and that makes employees’ services priceless.

Martin R. Baird
Robinson & Associates, Inc.